Alarm images and calls concern people's homes and workplaces. Here we describe the controls Senturia has in place today and provide sourced background on how these issues have been raised in the past.
These controls are based on internal code reviews and testing. They have not been reviewed by an independent party, and no technical solution eliminates all risks.
These are historical examples involving individual incidents. They do not support any general conclusions about traditional alarm monitoring centres.
Aftonbladet's investigative programme 200 sekunder reported allegations from former and then-current employees that private alarm images had been shown to colleagues. One technician stated that a nude image had been sent to his mobile phone.
Verisure disputed the account, citing strict rules and logged access to images.
The articles were published on 31 March 2022 and describe conditions at that time.
A technician was sentenced to 52 months in prison after accessing approximately 200 customer accounts without authorisation on more than 9,600 occasions. He had added his own email address to gain camera access.
The case involved an installation technician, not an alarm monitoring operator.
This concerns Sweden's public emergency number — a different service from commercial home alarm monitoring. It is not a comparison with other alarm companies, and Senturia does not replace 112. If life is in danger in Sweden, always call 112.
SVT reported on an operator who dismissed calls about an ongoing knife threat against an 82-year-old.
This concerns Sweden's 112 emergency service, not commercial intruder alarms.
Riksrevisionen's report 2023:22 records an average answer time of around 26 seconds and states that 0.7 per cent of answered calls had waited more than three minutes.
Historical data about Sweden's 112 emergency number. It does not describe today's private alarm monitoring centres and is not evidence of Senturia's response times.